Service Agreement

Service Provider: İSMAİL İPEK TURİZM SEYAHAT ACENTASI
TURSAB Belge No: 11520
Phone: +90532 161 2505
Email: [email protected]

Service Receiver (Consumer): Person(s) whose information is specified in the reservation form.

This contract regulates the rights and obligations of the parties in accordance with the provisions of the Consumer Protection Law No. 6502 and the Distance Contracts Regulation regarding the transfer service purchased by the Consumer from the Agency.

Within the scope of the service, the Agency undertakes to provide transfer service on the date, time and route determined by the Consumer.

This contract comes into force on the date the reservation in question is approved by the Agency, and if no dispute arises, it ends automatically when the service received by the Consumer is completed.

In the event of a dispute, this contractual relationship will be valid until the final resolution of the dispute.

• When purchasing service by credit card, the Consumer is obliged to pay the service fee at the time of reservation.
• VAT is included in the prices stated in the service fee. is included.
• Making the reservation and payment means accepting the terms and conditions of KEMER VIP TRANSFER.
• Complaints and refund requests must be submitted to us within 14 (fourteen) days from the date of service.
• The invoicing period for the purchased service is V.U.K. 7 days, including the date of purchase, provided that no month is skipped as required.
• Upon request, the invoice will be sent by cargo to the address specified by the Consumer.
• For some vehicles on our website, only prepayment may be required as a payment option.
• Prepaid vehicles are required to be booked 72 hours in advance, based on Turkish local time.

Not: Cancellation provisions apply to date changes made by the consumer.

The agency is responsible for any mechanical malfunction in the transfer vehicle that would prevent the start or continuation of the service, traffic accident, operational disruptions, adverse weather conditions, traffic congestion, terrorist incidents, law enforcement practices, etc. As soon as it realizes that it cannot make the transfer for any reason, it will try to provide an alternative vehicle as soon as possible and/or will inform you otherwise.

In the cases mentioned above, the refund of the transfer fee paid will be refunded to the Consumer without interruption and/or in such a case, the price difference arising from the transportation provided by the Consumer with his own means will be paid to the Consumer by the Agency.

The Consumer agrees to comply with the service contract rules regarding the service purchased from the Agency; He accepts that he will respect the life, property and peace of third parties, otherwise he will not be able to receive the service for justified reasons and he has no right to return.

In case of dispute arising from this contract, the provisions of the Consumer Protection Law No. 6502 and the Distance Contracts Regulation apply.

As a consumer, I declare that I have read, understood and accepted all the provisions of this service agreement issued on my behalf, the responsibility for the accuracy of the information in the reservation form I sent, and the information on the website.